A smarter way to support your Cisco products

Did you know there are options other than service through your OEM? Smart, reliable, flexible Cisco support. When making the decision to renew your current OEM contract or upgrade to new hardware, why not consider a third option? Discover why AETS is a better choice for your Cisco maintenance and support needs. 

We can provide mission critical Cisco support that you’ll find saves you time and money. Meeting all of our customers’ needs is job #1 for us at AETS. We make it easier for you to place service calls, easier to partner with your field service engineer, and easier to get the support you need.

Hardware Support

AETS can provide 24 x 7 x 4 hardware support for all your Cisco networking and Cisco UCS equipment. AETS has access to all necessary service and troubleshooting documentation. Hardware support for this platform includes any and all break/fix situations.

Software Support

Software support is available through the AETS partnership. Our support offering is equivalent to CISCO’s TAC and is provided by Cisco Certified Engineers available 24×7.


In order to keep your systems up-to-date and/or improve working characteristics, upgrades are occasionally necessary. Through the AETS partnership we are able to provide customers assistance with software upgrades.

Bug Fixes

Through the AETS partnership, we are able to provide bug fixes to CISCO equipment. When CISCO documents the need for bug fixes and/or software patches that are needed to fix a problem, AETS is here to help.

Benefits of AETS’s Cisco Maintenance Support

  • Quick and easy service calls – no phone trees
  • Locally stocked parts
  • Cisco-certified primary and secondary engineers with hands-on network experience
  • 24×7 technical support
  • Post-warranty and End-of-life maintenance support
  • Flexible service agreements
  • 30 minute engineer call back
  • Savings of at least 30-60% over Cisco maintenance

AETS’s CISCO Support Includes:


As one of the most popular switch and routing platforms on the market today, AETS supports almost every Cisco Catalyst switch, and Cisco Router whether past or present.  


Cisco MDS (Multilayer Directors) SAN switches are well suited to support enterprise data center storage needs. AETS supports several different MDS director models:

  • MDS 9124
  • MDS 9134
  • MDS 9216
  • MDS 9506
  • MDS 9509
  • MDS 9513


Cisco MCS (Media Convergence Servers) enables installations of 2 to 30,000 IP phones in a solitary UCM cluster supporting high-availability hosting. AETS supports several different MCS server models:

  • MCS 7825
  • MCS 7835
  • MCS 7845


Cisco UCS (Unified Computing Servers) supports the unique needs of each application within a unified managed system. AETS supports several different UCS models:

  • UCS B Series blade servers
  • UCS C Series rack servers
  • UCS M Series modular servers
  • UCS 5100 Series Blade Chassis'
  • UCS 6200 & 6300 Series Fabric Interconnects
  • UCS 2200 Series Fabric extenders